Effective Date: 2017-01-24

This Return Policy (“Policy”) applies to purchases made through CYRUS™, operated by Silk Route Trading BV (“we,” “us,” or “our”). By making a purchase on our website, you acknowledge and agree to the terms outlined below.

1. No Returns Accepted

Due to the nature of our products, we do not accept returns under any circumstances. This applies to all products and orders.

2. Damaged or Incorrect Orders

Although responsibility for shipping-related issues lies with the shipping company, we offer refunds for damaged products incurred during shipping or delivery. In cases of incorrect orders, we may, at our sole discretion, offer a resolution in form of refunds or exchanges on a case-by-case basis. Please contact us within 7 days of receiving your order at [email protected] with relevant details and evidence (photos) of the issue. Return shipping labels are provided for exchanges upon request.

3. Refund Policy

Refunds are generally not offered. However, exceptions may be made at our sole discretion in cases such as payment errors or other extraordinary circumstances. Please contact us to discuss your specific situation.

4. Customer Responsibility

Customers are responsible for ensuring compliance with their local regulations regarding the importation and possession of alcoholic beverages. We are not liable for any issues related to customs, import duties, or local laws.

5. Legal Compliance

This Policy complies with applicable Dutch and European Union regulations concerning the sale of alcoholic beverages and consumer rights.

6. Changes to Policy

We reserve the right to update this Policy at any time. Please check this page periodically for changes. The “Effective Date” at the top indicates the latest version. Continued use of the website constitutes acceptance of the revised Policy.

7. Contact Information

If you have any questions or concerns regarding this Policy, please contact us:

Silk Route Trading BV
Phone: +31 (0)85 083 1522
Email: [email protected]