When is my order shipped?
We ship within 24 hours of the order being placed.
How long will it take to get my order?
This depends on whether it is an International or an order in Europe. All orders in Europe will be ‘normally’ shipped and delivered within 1-5 business days. For the rest of the world, normally it will be delivered between 10-20 business days.o insert any text and pictures. Big pictures will decrease under the size of the block.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business days, please contact us.
What are the shipping rates?
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders € 50 and over for the Netherlands, Belgium and Germany. Otherwise, we charge the rate that we pay to our mailcompany. You can see the shipmentrate when you place your order.
Do you shop world wide?
Yes we do! If you are based in the UK we recommend to buy on www.getcyrus.uk. If you're not able to find there what you need, please let us know so we can find a solution!
How do I return an item/receive a refund?
If you find that you’re not completely satisfied with our products, we will gladly issue you a refund. That’s how committed we are with our products. All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our products.